Privacy Policy

What Information We Collect

We collect personally identifiable information and non-identifiable technical data to better serve you, communicate effectively, and improve our Website.

Identifying Information

We collect the following personal information when you complete forms, request quotes, or contact us:

• Name: Used to personalize service requests and communication.
• Email Address: Used to send booking confirmations, service reminders, and relevant updates (with your permission).
• Phone Number: Used for appointment coordination, reminders, and direct communication.
• IP Address: Automatically logged for security, fraud prevention, and usage analytics.

Website Interactions

We gather information about how you use the Website, such as pages viewed, time spent on the site, and actions taken. This helps us understand user preferences and optimize the browsing experience.

Advertisement Interactions

If you engage with any of our online advertisements, we may collect related data such as ad views or clicks. This allows us to measure the effectiveness of our campaigns and improve how we market our services.

Social Media Data

When you interact with us on platforms like Facebook or Instagram, we may access publicly available profile information to respond to your inquiries or follow up on a request.

Information Collected Via Forms

When you fill out any of the forms on our Website, whether to request a quote, book a service, or send us a message, we may collect details such as your name, email address, phone number, vehicle make and model, your service preferences, and your preferred method of contact. This information helps us respond accurately, personalize your experience, and schedule appointments efficiently.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage requested services
• To send appointment reminders, confirmations, and updates
• To improve Website performance and service quality
• To respond to inquiries or customer support requests
• To detect suspicious activity and ensure security
• To comply with applicable laws and regulations
• To send promotional offers or service updates (only with your consent)

Sharing and Disclosure of Your Information

We value your trust and only share your information under the following conditions:

Service Providers

We work with trusted third-party providers for services such as Website hosting, payment processing, appointment scheduling, and customer management. These partners are contractually obligated to handle your information securely and only use it to fulfill the services we've engaged them for.

Legal Requirements

We may disclose personal information when required to do so by law, court order, or other legal processes. This includes cooperating with law enforcement or regulatory agencies when necessary.

Marketing and Advertising Partners

We may collaborate with platforms such as Google Ads or Facebook to improve our online advertising. These platforms may track engagement using cookies or pixels as part of their privacy practices.

Business Transfers

In the event of a business transition, such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if this happens and explain how your information will be handled going forward.

Text Messaging Compliance

We do not share mobile phone information with third parties for promotional or marketing purposes. Text messaging data, including opt-in records and user consent, may only be used by subcontractors assisting us with operational communications like appointment confirmations.

Cookies and Tracking Technologies

Our Website uses cookies and similar tracking tools to:

• Remember your preferences and device settings
• Analyze Website traffic and performance
• Personalize your browsing experience
• Support remarketing and analytics

You can adjust your cookie settings via your browser at any time. Please note that disabling cookies may affect your experience on our Website.

Third-Party Services and Links

Our Website may include links to external websites for your convenience. These third-party sites operate under their privacy policies, which we do not control. We are not responsible for their content, security, or data handling practices.

Accessing those sites is at your own discretion, and we recommend reviewing their privacy policies before engaging with them.

Analytics Programs

We use analytics tools such as Google Analytics to better understand how users interact with our Website, improve its performance, and make informed business decisions. These tools may collect non-identifiable data such as the type of device used, browser, and operating system, general (non-GPS) location, pages visited, time spent on the site, and how users navigate between sections. All collected data is anonymized and not linked to any personal identifiers. This information helps us enhance the user experience while maintaining your privacy.

Children’s Privacy

Our Website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have unintentionally collected data from a minor, please contact us so we can delete it promptly.

Changes To This Privacy Policy

We may update or revise this Privacy Policy at any time to reflect changes in our services, legal requirements, or privacy practices. Updates will be posted on this page and are effective immediately upon publication.

We encourage you to review this policy periodically. Continued use of the Website after any updates indicates your acceptance of the revised terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, feel free to reach out:

Phone: 571 527 9454

Email: Danny@phnxservice.com